Privacy Policy – How 92r1 Collects and Protects Your Data

Your Privacy at a Glance

Introduction and Scope

1.1 This Privacy Policy ("Policy") describes how 92r1 ("the Platform," "we," "us," "our") collects, processes, stores, and shares personal data about individuals who access or use the 92r1 website and associated services, including casino games, sports betting, and payment features.

1.2 This Policy applies to all users of 92r1, including registered players, visitors who browse the platform without registering, and individuals who contact 92r1 support. It applies to personal data collected through the website, mobile browser, and any communications between you and 92r1.

1.3 By registering an account or using the 92r1 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, you should not use the platform.

1.4 This Policy should be read alongside the 92r1 Terms and Conditions, which govern the overall relationship between you and the platform. Where the two documents address the same topic, this Policy governs data protection matters specifically.

Data Controller Information

2.1 92r1 operates as the data controller for personal data collected through the platform. As data controller, 92r1 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and in accordance with applicable data protection law.

2.2 For all data protection queries, access requests, or complaints, contact the 92r1 data protection point of contact at: [email protected]. Include "Data Privacy Request" in the subject line of your message for prioritised routing to the appropriate team.

Personal Data We Collect

3.1 Registration data. When you create a 92r1 account, we collect: full name, date of birth, mobile number, email address, and residential address. For Pakistani players, this typically includes your CNIC number as part of identity verification.

3.2 Identity verification (KYC) data. To comply with anti-money laundering (AML) obligations and to verify that you meet the 18+ age requirement, 92r1 collects copies of identity documents (CNIC, passport), proof of address, and proof of payment method ownership.

3.3 Financial data. We collect records of deposits, withdrawals, and transaction histories on your 92r1 account. Payment method identifiers (e.g., JazzCash account number, Easypaisa mobile number, bank account details for bank transfers) are collected to facilitate transactions. Full payment card numbers are not stored by 92r1 directly.

3.4 Usage and gaming data. We automatically collect data about how you use 92r1, including: games played, bets placed, bet amounts, session durations, login timestamps, and device and browser information.

3.5 Technical data. This includes your IP address, device type, operating system, browser type and version, and approximate geographic location derived from your IP address.

3.6 Communications data. If you contact 92r1 support via live chat or email, we retain records of those communications, including the content of messages and any documentation you submit in support of a query.

3.7 Cookie data. Data collected via cookies and similar tracking technologies is described in Section 7 of this Policy.

How We Use Your Data

4.1 92r1 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 92r1 player account, including processing your login credentials and maintaining your account balance.
• Identity verification: To verify your identity, age, and payment method ownership in compliance with KYC and AML regulatory requirements.
• Transaction processing: To process deposits and withdrawals via JazzCash, Easypaisa, bank transfers, and other supported payment methods in PKR.
• Game provision and fairness: To deliver casino games, sportsbook functionality, and ensure the integrity of game outcomes and bet settlements.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling and to enforce player-set limits, self-exclusion requests, and age restrictions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeover attempts, and other prohibited conduct.
• Customer support: To respond to your queries, complaints, and support requests, and to maintain records of support interactions.
• Legal and regulatory compliance: To meet obligations under applicable anti-money laundering laws, data protection regulations, and any other legal requirements.
• Platform improvement: To analyse aggregated usage data to improve the platform, fix technical issues, and develop new features.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing emails at any time.

Legal Basis for Processing

5.1 92r1 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 92r1 (i.e., to operate your account, process bets and transactions, and provide the Services).
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, KYC requirements, and data retention mandates.
• Legitimate interests: Processing where 92r1 has a legitimate interest that is not overridden by your fundamental rights, including fraud prevention, platform security, and analytics.
• Consent: Processing based on your explicit consent, primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing and Third Parties

6.1 92r1 does not sell, rent, or trade your personal data to third-party marketers or data brokers. Data sharing is limited to the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, Skrill, Neteller, and USDT TRC20 network processors receive the payment data necessary to complete your transactions. Each provider processes this data under its own privacy policy and security standards.
• Identity verification providers: Third-party KYC service providers receive identity document data for verification purposes. These providers are contractually bound to process data only for the specified purpose and in accordance with applicable data protection standards.
• Game software providers: Game studios and RNG certification bodies may receive anonymised or pseudonymised game outcome data for audit and fairness certification purposes.
• IT and infrastructure providers: Hosting, cloud storage, and cybersecurity service providers may process your data as part of platform operations, under data processing agreements.
• Regulatory and law enforcement authorities: 92r1 may disclose personal data to relevant regulatory bodies, financial intelligence units, or law enforcement agencies where required by law or where disclosure is necessary to prevent fraud or serious crime.
• Professional advisers: Legal, audit, and compliance advisers may access personal data as necessary in the course of providing professional services to 92r1, subject to professional confidentiality obligations.

Cookies and Tracking Technologies

7.1 92r1 uses cookies – small text files stored on your device – and similar technologies to operate the platform effectively. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These include session cookies that maintain your login state and authentication cookies that verify your identity across page loads. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limit configurations. These persist across sessions.
• Analytics cookies: Used to understand how players navigate and use the platform. Data is aggregated and anonymised where possible. This helps 92r1 identify pages with technical issues and areas for user experience improvement.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and account takeover attacks.

7.2 On your first visit to 92r1, a cookie preference notice is displayed. You may accept all cookies or decline non-essential categories. Declining analytics cookies will not affect your ability to use the platform or access your account.

7.3 You may also control cookies via your browser settings. Note that disabling all cookies will prevent 92r1 from maintaining your login session and may make the platform unusable.

Data Retention

8.1 92r1 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, to comply with AML record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years following the end of the business relationship, as required by applicable AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for 2 years from the date of the interaction, or longer if the communication relates to an unresolved dispute or regulatory matter.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it no longer constitutes personal data.

8.2 Where retention is based solely on legitimate interests or consent (and not on a legal obligation), data will be deleted or anonymised upon withdrawal of consent or upon request, provided no conflicting legal obligation applies.

Data Security

9.1 92r1 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• HTTPS/TLS encryption for all data in transit between your device and 92r1 servers;
• Encrypted storage of passwords (hashed with a salted algorithm – plain-text passwords are never stored);
• Access controls limiting internal data access to personnel with a legitimate operational need;
• Regular security assessments and penetration testing of platform infrastructure;
• Tokenisation of payment identifiers – full bank account numbers and card details are not stored on 92r1 systems.

9.2 Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 92r1 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

9.3 You are also responsible for your own account security. Use a strong, unique password, do not share your login credentials, and contact [email protected] immediately if you suspect your account has been compromised.

Your Rights

10.1 Subject to applicable law and the conditions described in this Policy, you have the following rights with respect to your personal data held by 92r1:

• Right of access: You may request a copy of the personal data 92r1 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. For account name and date of birth corrections, identity verification will be required.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations. Note that KYC and AML data cannot be erased during mandatory retention periods.
• Right to restriction: You may request that 92r1 restrict processing of your data in certain circumstances, such as while a dispute regarding data accuracy is resolved.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request that your data be provided in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. Objections to direct marketing will be honoured without requiring justification.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

10.2 To exercise any of these rights, contact 92r1 at [email protected] with the subject line "Data Rights Request." We aim to respond within 30 days. We may need to verify your identity before processing the request.

Children's Privacy

11.1 92r1 is strictly an adult platform. The platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18. Age verification is performed during the KYC process to enforce this restriction.

11.2 If 92r1 becomes aware that personal data has been collected from a person under 18, the account will be closed immediately, any balance will be reviewed in accordance with the Terms and Conditions, and the data will be deleted to the extent not required by law.

11.3 If you believe that a minor has registered on 92r1, please notify us immediately at [email protected]. 18+

Changes to This Policy

12.1 92r1 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is shown at the top of this page.

12.2 Where changes are material, 92r1 will notify registered players via email or in-platform notification before the changes take effect. Continued use of the platform following notification of material changes constitutes acceptance of the revised Policy.

12.3 We encourage you to review this Policy periodically. Previous versions of this Policy are available on request from [email protected].

Contact and Complaints

13.1 For all privacy-related queries, data rights requests, or concerns about how 92r1 handles your personal data, contact us at:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live chat: Available 24/7 via the in-platform chat widget
• Response time: We aim to acknowledge all privacy requests within 5 business days and provide a full response within 30 days.

13.2 If you are dissatisfied with 92r1's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. 92r1 will cooperate fully with any such regulatory inquiry.

13.3 For Pakistani players specifically: please ensure that your query includes your registered mobile number (in +92 format) and the email address associated with your 92r1 account to assist with identity verification and prompt resolution.